We regret any problem you may have encountered and will do all we can to ensure your satisfaction. UR Shield stands behind the quality of our flame-resistant clothing and protective gear, and we want you to feel confident in every purchase.
How Returns Work
- Reach out. Send us a message describing the issue you've experienced and the action you'd like us to take — whether that's a replacement, exchange, or refund.
- We respond. Our team will review your message and, for eligible returns, provide you with a return label.
- Ship it back. Use the label we send to return the item. Once we receive it, we'll process your request promptly.
We aim to make the process straightforward. If you have questions at any point, our team is ready to help.